Fair Processing Notice for Web Site Users
Carclub lubricants understands the importance of Personal Data and have the protection & respect of your data as its core.
- We respect your personal data and take its security very seriously.
- We only hold what data we need for the purpose for which we obtained it.
- We delete your data when it has reached the end of its retention period.
- You have privacy rights.
- We are happy to answer your questions. Our contact details can be found below.
This Fair Processing Notice explains how we will use your personal data when you use our website.
Our address is at Ave Victoria, Victoria Lane, Quatre Bornes, Plaine Willems, Mauritius.
Phone: +230 5251 2521
What personal data we collect and why we collect it
When you use our website, we will collect the following personal data about you:
- name, email, phone number and your enquiry via our ‘Contact Us Form’
- IP Address / MAC address when you use the website
- your email address when you sign up to our newsletter and your name if you choose to provide this information
- your name, email address and home address when you register to be a member or have an account with us
- your name, email address, billing address, delivery address, phone number and delivery address contact phone number when you place an order with us
- your vehicle details, if you choose to provide this information on our web site
We need your name and contact details in order to answer your enquiry and we process this data with your consent. We will hold your personal data that we collected to answer your enquiry for six weeks after answering you in case you have additional queries.
We need your IP address and MAC address for security reasons. This is a legitimate activity for a business. We hold this data for 120 days.
We will use your email address to send you our newsletter when you consent for us to do so. You have the right to unsubscribe to marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
When you make a purchase through the web site:
- We will use your name, email address and delivery address to send you products when you make a purchase through the website in order to perform the contract that is created between us when you make a purchase.
- We will use your name and billing address to authorise card payments and receive payment for your purchase.
- We will share your delivery address contact telephone number with the courier delivering your order. This may be used to clarify delivery instructions, for help locating the delivery address or to arrange access.
- If you consent to marketing, we will use your email address to send you marketing communications. You have the right to unsubscribe from marketing at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
We will use your vehicle details for the purposes of recommending appropriate products to you via our web site and, if you consent to marketing, via marketing communications.
We can still send you marketing communications if you make a purchase through our legitimate business interests, provided these communications only relate to our own similar products and services; this is called a ‘soft opt-in’. You have the right to unsubscribe from these communications at any time. If you do choose to unsubscribe, we will keep your name and email address on a suppression list so that we don’t email you again by accident. We will hold this data for five years. Keeping a suppression list is a legitimate activity for a business.
We hold details of your previous orders for 4 years after your most recent order with us.
We do not use telephone numbers for marketing or for any purpose other than fulfilling your orders or responding to queries or correspondence you send to us.
Who do we share your personal data with?
We share your personal data with trusted third-party partners:
payment services providers (used to authorise online payments and for fraud checks)
email and marketing service providers, who help us manage our electronic communications and personalised marketing offers
suppliers, in instances where delivery of an order is made directly from a supplier to you
In all cases, the data shared is only that needed to provide that service and as specified in our contract with them.
Payment Service Providers
We authorise card payments using Mastercard and VISA cards
Email and Marketing Service Providers
If you email us, your email will be held on our secure email server hosted on Google mail or on one of our Microsoft Office 365 Exchange server email accounts.
To send marketing emails, newsletters and personalised offers, we use the services of Mailchimp, Drift. In order to provide relevant, personalised offers we will share your name, email address and any shopping history you may have with us. If you have provided us with your car registration, we may use the car make and / or model to make decisions about products that may be of interest; this information may be shared too.
Facebook may associate your browsing and purchasing activity on opieoils.co.uk with your Facebook account. You can find out how to opt-out of Facebook remarketing by visiting the Facebook help article “How can I adjust how ads are targeted to me based on my activity on or off of Facebook?” and change your preferences at https://www.facebook.com/ads/preferences/edit/.
Do we use any automated decision making?
We do not use any automated decision making.
Do we transfer your personal data outside of the EU or EEA?
We do not transfer your personal data outside of the EU or EEA.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
You have rights in respect of our processing of your personal data which are:
- To access your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people).
- To rectify incorrect personal data that we are processing.
- To request that we erase your personal data if:
- we no longer need it;
- if we are processing your personal data by consent and you withdraw that consent;
- if we no longer have a legitimate ground to process your personal data; or
- we are processing your personal data unlawfully
- To object to our processing if it is by legitimate interest.
- To restrict our processing if it was by legitimate interest.
- To request that your personal data be transferred from us to another company if we were processing your data under a contract or with your consent and the processing is carried out automated means.